FAQ’s
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Shipping
We will aim to ship your order on the same or next business day (after 5pm), based on when the order is received.
Metropolitan areas: 2-3 Business days
Regional areas: 4-6 Business days
Remote areas: 7+ Business days
Free shipping on order over $199 across Adelaide Metro area. All other areas please contact B3G customer service on contactus@b3g.com.au
All our products ship from Adelaide SA, directly to you
To reach our customer service line, please call us on +61 447 813 620 or write an email to contactus@b3g.com.au
No, we only ship Australia wide at this point in time.
Please contact us by using Contact usform / contactus@b3g.com.au. Alternatively you can edit in your account login.
Payment
Our payment options include Visa, Mastercard, PayPal and American Express.
Returns
Please refer to our Terms and Condition for our return policy. Please refer to them regularly as these terms and conditions may have changed since your last visit to this website. By using this website, you accept the terms and conditions. Do not use this site if you do not accept these terms and conditions.
All products sold on this site, come with guarantees that cannot be excluded under the Australian Consumer Law.
Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
Defective goods and incorrect deliveries must be notified to B3G contactus@b3g.com.au /contact us form on site and obtain an RMA (Return Merchandise Authorization) number within 7 days of delivery of goods.